Returns & Refund Policy

At SourcedByST, we want you to shop with confidence. If you are not fully satisfied with your order, please review our returns policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

• Unused and unworn

• In their original condition

• With original packaging where possible

• Free from damage caused after delivery

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened, worn, or used where appropriate.

How to Request a Return

To request a return, please contact us through our website or social media pages with your order number and reason for return.

If your return is approved, return instructions will be provided.

Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, customers are responsible for return postage costs.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within a reasonable timeframe. Processing times may vary depending on your bank or payment provider.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with clear photos and your order details so we can resolve the issue quickly.

Exchanges

We do not guarantee direct exchanges. If you would like a different item or variant, we recommend placing a new order once your return is approved.

Contact

If you have any questions regarding returns or refunds, please contact us through our website or social media pages.